These are typically issues that users encounter when they start using the system. However, during Hypercare other, less critical issues can occur as well.

These can’t be set aside they must be dealt with immediately.

When we say “critical” we mean problems that can stop production or block the user from doing required tasks. Go-Live is always on a Monday and, typically, you’ll still have consultants from your deployment consulting partner on site from two to eight weeks after that to manage any kind of a critical issue that would affect your production system. Hypercare is the immediate post-deployment phase that starts on Day One of your SAP Ariba Go-Live. Here’s a deeper dive into what to expect during that post-Go-Live period. The early days after Go-Live and those two post-deployment phases are crucially important in the long-term success of your SAP Ariba solution. Hypercare begins as soon as your product goes live. That’s the period that occurs after Hypercare. In the first two blogs in our series on Post-Deployment Success, we talked about why your SAP Ariba solution can fail post-deployment during the time frame we call the Adoption and Stabilization phase.

Ariba support